Code of Conduct for Visitors

At Arcare, we welcome you as the friend, family, or carer of members of our communities.

Arcare’s 4 Values- Relationships, Uniqueness, Partnerships and Flexibility- underpin all we do.

We are committed to providing a safe and welcoming environment for all who enter our residences with kindness at the forefront of all interactions.

A visitor is determined as anyone entering an Arcare residence who is not a resident or team member.

We ask visitors, attending an Arcare residence, to register their arrival and departure from the home. If a visitor wishes to take a resident on an outing or an appointment, we ask them to register the resident’s departure and return.

Purpose
To set out Arcare’s policy and procedure for

to optimise a resident’s health and respect their choices and preferences
support the Aged Care Quality Standards 2018 and NDIS Practice Standards
ensure compliance with relevant legislation, standards, policies and guidelines
Safety

Who is this for?
Arcare team members, residents, families and visitors.

Aged Care Quality Standards
NDIS Practice Standards

Procedure

When visiting an Arcare residence please:

be mindful that this is someone’s home. If you have children, or other dependents, please support them in being respectful of our residents
respect Arcare Values and comply with any reasonable request by a team member
listen to team members and consider any reasonable request from them
be kind, courteous and considerate of others, and respect their rights and dignity
let a team member know if a resident appears unwell or if there are concerns for the resident’s wellbeing or if they need assistance
provide feedback or raise any concerns

Residents, family members and team members, please refrain from:

any inappropriate language or physical behaviour towards a team member
any damage or destruction of Arcare property
recording conversations or taking images of residents, team members, other visitors on residence property to publish online
preventing team members from providing care to residents or disruptive behaviour which interferes with or threatens to interfere with the normal running of the residence
smoking or being affected by alcohol or drugs whilst on Arcare property or within five metres of Arcare property boundaries
bringing alcohol or drugs for residents without approval of the Residence Manager
must not make, publish or share defamatory, offensive or derogatory comments, images or recordings about Arcare, its residents, employees, assets or members of the community through verbal, written, electronic or social media communications.
open displays of disrespect to any member of the Arcare community
causing distress to others
loud or offensive language or behaviour
wearing clothing that is likely to cause offence to any member of the Arcare community.