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Coronavirus (COVID-19) Updates

 

There are no Coronavirus cases at any Arcare residence.

 

May 29th – Visiting and general update

This letter is a general update in regards to our current visiting guidelines.

Click here to read more

May 15th – Visiting update

Here’s an update on family visits and a link to the new industry visiting code for during COVID-19.

Click here to read more

May 12th – Flu vaccination exemptions

This letter outlines what exemptions the Government deems as acceptable.

Click here to read more

May 11th – Visiting update

This letter explains our behavioural expectations around visits.

Click here to read more

Click here to read our code of conduct

May 8th – State Government legislation for flu vaccinations

Click on the relevant link below to read about the restrictions imposed by the State Government around entering aged care residences.

Click here to read the NSW Government flu vaccination legislation

Click here to read the QLD Government flu vaccination legislation

Click here to read the VIC Government flu vaccination legislation

May 1st – Expanded visitation program details

This letter outlines how the relaxation of visiting guidelines will work.

Click here to read more

April 28th – Expanded visitation program announcement

This letter outlines our plans around the pending relaxation of visiting guidelines. More detail to follow.

Click here to read more

April 23rd – Response to the PM’s recent comments

Our CEO has responded to the PM’s comments around visitor restrictions.

Click here to read more

April 16th – Flu vaccination and visiting update

Here is an update on the laws governing flu vaccinations and when the preventative lockdowns will end.

Click here to read more

April 2nd – Family & Visitor Update

We look forward to when family & friends can visit freely again. Please read about the governments’ directives on visiting aged care residences.

Click here to read about the directive

March 30th – CEO Update

An update from our CEO covering our COVID-19 outbreak plans, what’s happening in our communities and connecting with clients.

Click here to read the letter

March 30th – Video calling clients

The instructions on how to get set up on Zoom and Skype are linked below. We have roving tablets available for prearranged Zoom calls, and clients with Breezy tablets (Glenhaven, Oatlands, North Shore, Taigum, Nirvana, Parkview and Surrey Hills) can use Skype.

Click here to read the video call guidelines (these apply to all video calls)

Click here for the Zoom instructions

Click here for the Skype instructions – Glenhaven, Oatlands, North Shore, Taigum, Nirvana, Parkview & Surrey Hills ONLY

March 24th – COVID-19 Frequently Asked Questions – Updated

Here are answers to some more frequently asked questions around our approach to preventing COVID-19 from entering our residences and harming clients and team members.

Click here to read some more of our COVID-19 Frequently Asked Questions

March 24th – Online submission form

If you have any questions or requests in relation to the preventative lockdown or COVID-19 situation at Arcare, you can submit your request online by clicking here.

March 21st – How to stay connected with clients

We’ve implemented many ways to support client communication during the preventative lockdown. We hope that these go some way to reducing any anxiety and distress you, and the client, may be experiencing from not being able to see each other in person.

Click here to see how to stay connected with clients and Arcare

March 21st – How to stay connected with your local Arcare Community

Step-by-step instructions on how to download the Arcare App so you can stay connected to your local Arcare Community.

Click here to learn how to download the Arcare App and register

March 20th – COVID-19 Frequently Asked Questions

Here are answers to some frequently asked questions around our approach to preventing COVID-19 from entering our residences and harming clients and team members.

Click here to read our COVID-19 Frequently Asked Questions

March 19th 2020 – Preventative Lockdown Update

The volatile and dangerous nature of the COVID-19 pandemic requires us to make quick decisions and then communicate them simultaneously.

Please click here to read a statement from our CEO.

March 17th 2020 – Preventative Lockdown

The safety and well-being of clients and community members is always our priority, which is why we have decided to place all our communities into preventive lock down.

Please click here to read a statement from our CEO.