Coronavirus (COVID-19) Updates
There are no Coronavirus cases at any Arcare residence.
May 29th – Visiting and general update
This letter is a general update in regards to our current visiting guidelines.
May 15th – Visiting update
Here’s an update on family visits and a link to the new industry visiting code for during COVID-19.
May 12th – Flu vaccination exemptions
This letter outlines what exemptions the Government deems as acceptable.
May 11th – Visiting update
This letter explains our behavioural expectations around visits.
May 8th – State Government legislation for flu vaccinations
Click on the relevant link below to read about the restrictions imposed by the State Government around entering aged care residences.
May 1st – Expanded visitation program details
This letter outlines how the relaxation of visiting guidelines will work.
April 28th – Expanded visitation program announcement
This letter outlines our plans around the pending relaxation of visiting guidelines. More detail to follow.
April 23rd – Response to the PM’s recent comments
Our CEO has responded to the PM’s comments around visitor restrictions.
April 16th – Flu vaccination and visiting update
Here is an update on the laws governing flu vaccinations and when the preventative lockdowns will end.
April 2nd – Family & Visitor Update
We look forward to when family & friends can visit freely again. Please read about the governments’ directives on visiting aged care residences.
March 30th – CEO Update
An update from our CEO covering our COVID-19 outbreak plans, what’s happening in our communities and connecting with clients.
March 30th – Video calling clients
The instructions on how to get set up on Zoom and Skype are linked below. We have roving tablets available for prearranged Zoom calls, and clients with Breezy tablets (Glenhaven, Oatlands, North Shore, Taigum, Nirvana, Parkview and Surrey Hills) can use Skype.
March 24th – COVID-19 Frequently Asked Questions – Updated
Here are answers to some more frequently asked questions around our approach to preventing COVID-19 from entering our residences and harming clients and team members.
March 24th – Online submission form
If you have any questions or requests in relation to the preventative lockdown or COVID-19 situation at Arcare, you can submit your request online by clicking here.
March 21st – How to stay connected with clients
We’ve implemented many ways to support client communication during the preventative lockdown. We hope that these go some way to reducing any anxiety and distress you, and the client, may be experiencing from not being able to see each other in person.
March 21st – How to stay connected with your local Arcare Community
Step-by-step instructions on how to download the Arcare App so you can stay connected to your local Arcare Community.
March 20th – COVID-19 Frequently Asked Questions
Here are answers to some frequently asked questions around our approach to preventing COVID-19 from entering our residences and harming clients and team members.
March 19th 2020 – Preventative Lockdown Update
The volatile and dangerous nature of the COVID-19 pandemic requires us to make quick decisions and then communicate them simultaneously.
March 17th 2020 – Preventative Lockdown
The safety and well-being of clients and community members is always our priority, which is why we have decided to place all our communities into preventive lock down.