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Arcare Community Coronavirus (COVID-19) Updates

We have set up a page where will be updating the number of positive results at any Arcare residence daily. Click here to view the page.

 

July 27 – Update for VIC about COVID-19 and actions

This update provides some information about Arcare Burnside, Arcare Craigieburn and other information relevant for our Victorian communities about COVID-19.

Click here to find out more

July 22 – Update about Arcare Craigieburn

We have started to receive the outcome of tests completed earlier this week and we have another client and team member who have tested positive.

Click here to find out more

July 20 – Number of positive COVID-19 results at Arcare Craigieburn

Arcare Craigieburn now has 26 confirmed positive COVID-19 results, with 18 clients, six team members and two allied health professionals affected.

Click here to read more

July 18 – Number of positive COVID-19 results at Arcare Craigieburn

Arcare Craigieburn has 19 confirmed positive COVID-19 results, with 15 clients, two team members and two allied health professionals affected.

Click here to read more

July 16th – Update about Arcare Craigieburn

Unfortunately our Arcare Craigieburn Community has confirmed cases of COVID-19. We will do everything we possibly can to ensure minimal impact and consequences for our community.

Click here to read more

July 16th – Update about Arcare Burnside

We have completed the first round of testing and there are zero COVID-19 positive results at our Arcare Burnside Community.

Click here to read more

July 14th – Face masks in VIC Arcare residences

Following on from recommendations released by the Department of Health and Humans Services, we have escalated our outbreak prevention measures, which includes the wearing of face masks.

Click here to read more

July 10th – COVID-19 update for Victoria

Due to the increased volume of COVID-19 community transmission cases in Victoria, we have decided to return to visits under exceptional circumstances only from midnight on Sunday July 12 2020 until further notice across our Melbourne residences.

Click here to read more

July 8th – COVID-19 update for Victoria

Due to stage 3 restrictions in parts of Victoria, we have reviewed our visiting policy.

Click here to read more

June 22nd – COVID-19 cluster response

This letter outlines how we will respond to COVID-19 clusters near an Arcare residence.

Click here to read more

May 29th – Visiting and general update

This letter is a general update in regards to our current visiting guidelines.

Click here to read more

May 15th – Visiting update

Here’s an update on family visits and a link to the new industry visiting code for during COVID-19.

Click here to read more

May 12th – Flu vaccination exemptions

This letter outlines what exemptions the Government deems as acceptable.

Click here to read more

May 11th – Visiting update

This letter explains our behavioural expectations around visits.

Click here to read more

Click here to read our code of conduct

May 8th – State Government legislation for flu vaccinations

Click on the relevant link below to read about the restrictions imposed by the State Government around entering aged care residences.

Click here to read the NSW Government flu vaccination legislation

Click here to read the QLD Government flu vaccination legislation

Click here to read the VIC Government flu vaccination legislation

May 1st – Expanded visitation program details

This letter outlines how the relaxation of visiting guidelines will work.

Click here to read more

April 28th – Expanded visitation program announcement

This letter outlines our plans around the pending relaxation of visiting guidelines. More detail to follow.

Click here to read more

April 23rd – Response to the PM’s recent comments

Our CEO has responded to the PM’s comments around visitor restrictions.

Click here to read more

April 16th – Flu vaccination and visiting update

Here is an update on the laws governing flu vaccinations and when the preventative lockdowns will end.

Click here to read more

April 2nd – Family & Visitor Update

We look forward to when family & friends can visit freely again. Please read about the governments’ directives on visiting aged care residences.

Click here to read about the directive

March 30th – CEO Update

An update from our CEO covering our COVID-19 outbreak plans, what’s happening in our communities and connecting with clients.

Click here to read the letter

March 30th – Video calling clients

The instructions on how to get set up on Zoom and Skype are linked below. We have roving tablets available for prearranged Zoom calls, and clients with Breezy tablets (Glenhaven, Oatlands, North Shore, Taigum, Nirvana, Parkview and Surrey Hills) can use Skype.

Click here to read the video call guidelines (these apply to all video calls)

Click here for the Zoom instructions

Click here for the Skype instructions – Glenhaven, Oatlands, North Shore, Taigum, Nirvana, Parkview & Surrey Hills ONLY

March 24th – COVID-19 Frequently Asked Questions – Updated

Here are answers to some more frequently asked questions around our approach to preventing COVID-19 from entering our residences and harming clients and team members.

Click here to read some more of our COVID-19 Frequently Asked Questions

March 24th – Online submission form

If you have any questions or requests in relation to the preventative lockdown or COVID-19 situation at Arcare, you can submit your request online by clicking here.

March 21st – How to stay connected with clients

We’ve implemented many ways to support client communication during the preventative lockdown. We hope that these go some way to reducing any anxiety and distress you, and the client, may be experiencing from not being able to see each other in person.

Click here to see how to stay connected with clients and Arcare

March 21st – How to stay connected with your local Arcare Community

Step-by-step instructions on how to download the Arcare App so you can stay connected to your local Arcare Community.

Click here to learn how to download the Arcare App and register

March 20th – COVID-19 Frequently Asked Questions

Here are answers to some frequently asked questions around our approach to preventing COVID-19 from entering our residences and harming clients and team members.

Click here to read our COVID-19 Frequently Asked Questions

March 19th 2020 – Preventative Lockdown Update

The volatile and dangerous nature of the COVID-19 pandemic requires us to make quick decisions and then communicate them simultaneously.

Please click here to read a statement from our CEO.

March 17th 2020 – Preventative Lockdown

The safety and well-being of clients and community members is always our priority, which is why we have decided to place all our communities into preventive lock down.

Please click here to read a statement from our CEO.