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Arcare Community Coronavirus (COVID-19) Updates

To see current positive results at any Arcare residence click here to view the page. 

To read our media statements regarding the COVID-19 pandemic, please click here.

October 29 – Update for Families from our Victorian Residences

Please see an update on

October 01 – Update for our Residences

A general update from Arcare’s CEO.

Click here to find out more

September 24 – Update for our South East Queensland Residences

An update on the Qld Public Health’s lifting of restrictions.

Click here to find out more

September 18 – Update for our Residences

A letter of gratitude from Arcare’s CEO for World Gratitude Day.

Click here to find out more

September 18 – Update for our Victorian Residences

A correction from Arcare’s CEO in light of the incorrect number of positive cases of COVID-19 at Arcare reported in The Age.

Click here to find out more

September 10 – Update for our Residences

A general update from Arcare’s CEO in light of ‘R U OK?’ day.

Click here to find out more

September 1 – Update for our NSW Residences

A general update from Arcare’s CEO including what is happening in Victoria for our NSW families to be aware of.

Click here to find out more

August 31 – COVID-19 Frequently Asked Questions

We have created a web page version of our frequently asked questions COVID-19 document.

Click here to view this page

August 31 – Update about our NSW Residences

Due to the increased number of COVID-19 cases in NSW, we have also decided to place Arcare Kanwal and Arcare Warriewood in preventative lockdown.

Click here to find out more

August 28 – Update about our QLD Residences

Following information from the Chief Health Officer regarding new positive COVID-19 cases in the Gold Coast community and the related advice for residential aged care, we have placed the precautionary restrictions across our Gold Coast sites.

Please be reassured that Arcare does not have any clients or team members in Qld who have tested positive for COVID-19.

Click here to find out more

August 27 – Update about our VIC Residences

We are very happy to report that Arcare Burnside’s COVID-19 outbreak has now also been de-escalated by the Public Health Unit to an active surveillance stage for the next 14 days.

Arcare Caulfield has had a team member test positive. They have been in isolation for the last 12 days after being identified as a close contact of someone who tested positive. The positive result was after an initial negative result. They last worked at Arcare Caulfield on 14 August.

Click here to find out more

August 22 – Update about our QLD Residences

At 11pm last night Friday 21 August, Queensland Public Health directions instructed all residences located in Brisbane South, Brisbane North, North Lakes and Caboolture areas to go into precautionary lockdown. This affects Arcare Caboolture, Arcare Eight Mile Plains, Arcare North Lakes, Arcare Parkinson, Arcare Seven Hills, Arcare Slacks Creek, Arcare Springwood and Arcare Taigum.

Please be reassured that Arcare does not have any clients or team members who have tested positive for COVID-19.

Click here to find out more

August 21 – Update about our VIC Residences

We are pleased to advise that Arcare Brighton’s outbreak has been de-escalated by the Public Health Unit to an active surveillance stage for the next 14 days.

Click here to find out more

August 12 – Update about our QLD Residences

We are pleased to advise that we have eased the preventative lockdown and visiting restrictions across our Queensland residences.

Click here to find out more

August 10 – Update about our VIC Residences

This update provides some information about the latest number of positive COVID-19 cases at the affected residences.

Click here to find out more

August 4 – Update for our VIC Communities

This update provides some information for our Victorian community members about the COVID-19 outbreaks at the affected residences.

Click here to find out more

August 2 – Update about our QLD Residences

Following on from directions from the State Government, we have placed our South-East residences in preventative lockdown.

Click here to find out more

July 31 – Update for our Victorian Communities

This update provides information about our plans and processes, with some frequently asked questions.

Click here to find out more

July 31 – Update about our NSW Residences

This update provides information about our plan to continue with the visiting restrictions at our New South Wales residences.

Click here to find out more

July 30 – Update about our QLD Residences

We have also decided to review our visiting policies at our Sunshine Coast residences due to the recent Melbourne travelers who tested positive to COVID-19 in Queensland.

Click here to find out more

July 29 – Update about our QLD Residences

Due to the recent Melbourne travelers who tested positive to COVID-19 in Queensland, in-line with State Government recommendations, we have reviewed our visiting policies at some of our South-East Queensland residences.

Click here to find out more

July 27 – Update for VIC about COVID-19 and actions

This update provides some information about Arcare Burnside, Arcare Craigieburn and other information relevant for our Victorian communities about COVID-19.

Click here to find out more

July 23 – Update about our NSW Residences

Due to the increased number of hot spot areas in NSW, we have reviewed our visiting policies across our New South Wales residences.

Click here to find out more

July 22 – Update about Arcare Craigieburn

We have started to receive the outcome of tests completed earlier this week and we have another client and team member who have tested positive.

Click here to find out more

July 21 – Update for our QLD Communities about Arcare Craigieburn

This update provides information about our processes and actions in place in Victoria for our Queensland community members.

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July 20 – Number of positive COVID-19 results at Arcare Craigieburn

Arcare Craigieburn now has 26 confirmed positive COVID-19 results, with 18 clients, six team members and two allied health professionals affected.

Click here to read more

July 19 – Update for our Victorian Communities

This update provides information to our Victorian community members about the situation at Arcare Craigieburn.

Click here to find out more

July 18 – Number of positive COVID-19 results at Arcare Craigieburn

Arcare Craigieburn has 19 confirmed positive COVID-19 results, with 15 clients, two team members and two allied health professionals affected.

Click here to read more

July 16th – Update about Arcare Craigieburn

Unfortunately our Arcare Craigieburn Community has confirmed cases of COVID-19. We will do everything we possibly can to ensure minimal impact and consequences for our community.

Click here to read more

July 16th – Update about Arcare Burnside

We have completed the first round of testing and there are zero COVID-19 positive results at our Arcare Burnside Community.

Click here to read more

July 14th – Face masks in VIC Arcare residences

Following on from recommendations released by the Department of Health and Humans Services, we have escalated our outbreak prevention measures, which includes the wearing of face masks.

Click here to read more

July 10th – COVID-19 update for Victoria

Due to the increased volume of COVID-19 community transmission cases in Victoria, we have decided to return to visits under exceptional circumstances only from midnight on Sunday July 12 2020 until further notice across our Melbourne residences.

Click here to read more

July 8th – COVID-19 update for Victoria

Due to stage 3 restrictions in parts of Victoria, we have reviewed our visiting policy.

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June 22nd – COVID-19 cluster response

This letter outlines how we will respond to COVID-19 clusters near an Arcare residence.

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May 29th – Visiting and general update

This letter is a general update in regards to our current visiting guidelines.

Click here to read more

May 15th – Visiting update

Here’s an update on family visits and a link to the new industry visiting code for during COVID-19.

Click here to read more

May 12th – Flu vaccination exemptions

This letter outlines what exemptions the Government deems as acceptable.

Click here to read more

May 11th – Visiting update

This letter explains our behavioural expectations around visits.

Click here to read more

Click here to read our code of conduct

May 8th – State Government legislation for flu vaccinations

Click on the relevant link below to read about the restrictions imposed by the State Government around entering aged care residences.

Click here to read the NSW Government flu vaccination legislation

Click here to read the QLD Government flu vaccination legislation

Click here to read the VIC Government flu vaccination legislation

May 1st – Expanded visitation program details

This letter outlines how the relaxation of visiting guidelines will work.

Click here to read more

April 28th – Expanded visitation program announcement

This letter outlines our plans around the pending relaxation of visiting guidelines. More detail to follow.

Click here to read more

April 23rd – Response to the PM’s recent comments

Our CEO has responded to the PM’s comments around visitor restrictions.

Click here to read more

April 16th – Flu vaccination and visiting update

Here is an update on the laws governing flu vaccinations and when the preventative lockdowns will end.

Click here to read more

April 2nd – Family & Visitor Update

We look forward to when family & friends can visit freely again. Please read about the governments’ directives on visiting aged care residences.

Click here to read about the directive

March 30th – CEO Update

An update from our CEO covering our COVID-19 outbreak plans, what’s happening in our communities and connecting with clients.

Click here to read the letter

March 30th – Video calling clients

The instructions on how to get set up on Zoom and Skype are linked below. We have roving tablets available for prearranged Zoom calls, and clients with Breezy tablets (Glenhaven, Oatlands, North Shore, Taigum, Nirvana, Parkview and Surrey Hills) can use Skype.

Click here to read the video call guidelines (these apply to all video calls)

Click here for the Zoom instructions

Click here for the Skype instructions – Glenhaven, Oatlands, North Shore, Taigum, Nirvana, Parkview & Surrey Hills ONLY

March 24th – COVID-19 Frequently Asked Questions – Updated

Here are answers to some more frequently asked questions around our approach to preventing COVID-19 from entering our residences and harming clients and team members.

Click here to read some more of our COVID-19 Frequently Asked Questions

March 24th – Online submission form

If you have any questions or requests in relation to the preventative lockdown or COVID-19 situation at Arcare, you can submit your request online by clicking here.

March 21st – How to stay connected with clients

We’ve implemented many ways to support client communication during the preventative lockdown. We hope that these go some way to reducing any anxiety and distress you, and the client, may be experiencing from not being able to see each other in person.

Click here to see how to stay connected with clients and Arcare

March 21st – How to stay connected with your local Arcare Community

Step-by-step instructions on how to download the Arcare App so you can stay connected to your local Arcare Community.

Click here to learn how to download the Arcare App and register

March 20th – COVID-19 Frequently Asked Questions

Here are answers to some frequently asked questions around our approach to preventing COVID-19 from entering our residences and harming clients and team members.

Click here to read our COVID-19 Frequently Asked Questions

March 19th 2020 – Preventative Lockdown Update

The volatile and dangerous nature of the COVID-19 pandemic requires us to make quick decisions and then communicate them simultaneously.

Please click here to read a statement from our CEO.

March 17th 2020 – Preventative Lockdown

The safety and well-being of clients and community members is always our priority, which is why we have decided to place all our communities into preventive lock down.

Please click here to read a statement from our CEO.