Sensitive (dementia) care
We recognise that living with dementia is a deeply challenging and soulful experience for individuals and those who are close to them.
In particular, the process of transitioning a family member from home into a residential setting can be an incredibly emotional and stressful time. We are passionate about supporting families and residents as their roles and relationships continue to grow.
Why we have developed sensitive care environments
We are committed to the well-being and development of all the people who live in our communities.
We understand that some people require extra support in order to experience this. Our sensitive care environments are in place so that people who are experiencing a range of potentially distressing behavioural and / or psychological responses commonly associated with dementia have the opportunity to live in a specialised environment that is socially, physically and emotionally safe, supportive and enabling for them.
Common reasons for moving into sensitive care*
– Known potential to attempt to leave the safe environment of home / aged care residence
– Behaviour that is considered anti-social
– Potential to be a danger to self and to others
– Level of confusion or anxiety that causes ongoing distress to self and others
* There may come a time when your family member is no longer benefiting from the special features of the secure sensitive care environment due to changes in one or more of the initial reasons for placement. Employees will talk this through with you and continue to support you and your family member in their transition into another area.
Relationships in the Sensitive Care Community
Our Sensitive Care Communities are made up of the residents, families, volunteers and employees who live in, visit and work in sensitive care. We focus on the importance of relationships between residents, families and employees because – we are all in this together, and so the contribution and well-being of each member of the Sensitive Care Community is nurtured.
We aim to foster and support relationships between community members that lead to a heightened sense of purpose and significance for residents, families and employees by actively promoting continuity, belonging, security and fulfilment.
Education and support
Families are provided with information about support groups, free individual counselling, and upcoming education sessions offered through organisations such as Carer’s Australia and Alzheimer’s Australia. We also have in-house relative meetings and social groups.
Most importantly, our employees are there for you to talk to, as are other families and residents.