We are accepting permanent, respite and dementia support stays. Naturally, there are some COVID-19 risk protocols to be adhered to and our Client Service Manager can step you through these. One of these is that all new clients will be required to self-isolate for the first 72 hours from the date of entry.
As you would anticipate, the current entry process may change from time-to-time as we all learn more about COVID-19 and the impacts of this on the community.
Please call 1300 272 273 to find out more.
Meet and Greet Tours
We are currently holding ‘meet and greet’ appointments with only one or two people at each of our residences. You’ll be shown a vacant suite and see some of the physical environment to get a feel for our community. Our team members will also be able to answer any questions and provide more information before, during and after the meet and greet.
In line with new legislation, all visitors to any of our residences (and indeed any aged care provider) need to provide proof that a 2020 influenza vaccination has been administered. The meet and greet appointments will not be able to go ahead without this evidence. Only people aged 16 years and over are permitted to attend.
Our team members can also email information or speak over the phone, conference via Skype, Zoom or Face Time. This will include photos of the Arcare interiors and suites and links to our Arcare YouTube channel that provides footage of our residences, social and lifestyle events.
There are now scheduled visits for family to meet with their loved ones at the residence. Strict protocols will apply to ensure the safety of our residents, team members and families. Our team members can provide you with further details of the new visiting procedures. We remind again the need for proof of a 2020 influenza vaccination has been administered. Visitors will not be permitted entry to the residence without this evidence. Only people aged 16 years and over are permitted to attend.
If there are exceptional circumstances regarding visiting requirements, please let us know.