Share your Arcare experience with our Consumer Engagement team. The safety and security of our Arcare communities is paramount and we will investigate every concern.
To provide a compliment or complaint about our Arcare residences, please complete the form below which will be sent to our Consumer Engagement team.
Thank you for your time.
Fields marked with * are required.
You are welcome to do one of the following:
Your feedback is important to us.
Please contact us first by completing the form which will be sent to our resolutions team. We aim to resolve all of our enquiries and will escalate concerns upon appropriate investigations.
More information here: https://www.myagedcare.gov.au/contact-us/complaints
For residents in the community, we welcome all compliments, feedback and concerns.
If your concerns are not resolved to your satisfaction, please follow the steps below:
The above portal is dedicated to the distribution of feedback. For all other enquiries, we recommend that one of the below related pages:
