Book a tour
Book a tour
Home Arcare Feedback

Your feedback is important to us.

Share your Arcare experience with our Consumer Engagement team. The safety and security of our Arcare communities is paramount and we will investigate every concern.

To provide a compliment or complaint about our Arcare residences, please complete the form below which will be sent to our Consumer Engagement team.

Thank you for your time.

Frequently asked questions about feedback

How do I provide a compliment about Arcare?

You are welcome to do one of the following:

  • complete our feedback form which will be passed on to the right contact
  • leave a Google Review by typing the Arcare Residence into the search bar
  • talk to our team on 1300 297 189
How do I provide a complaint?

Your feedback is important to us.

Please contact us first by completing the form which will be sent to our resolutions team. We aim to resolve all of our enquiries and will escalate concerns upon appropriate investigations.

More information here: https://www.myagedcare.gov.au/contact-us/complaints

What is the Arcare Feedback Process?

For residents in the community, we welcome all compliments, feedback and concerns.

  1. Fill in a ‘Green Feedback form’ and/or speak to your Residence Manager. Reception can provide their contact details if they are unavailable.

If your concerns are not resolved to your satisfaction, please follow the steps below:

  1. Speak to your Regional Support Manager. Reception can provide their contact details
  2. Contact Arcare Head Office by completing the Feedback form online.
All other enquiries

The above portal is dedicated to the distribution of feedback. For all other enquiries, we recommend that one of the below related pages:

Experience life
at Arcare

Get a feel for what life is like at Arcare and meet our friendly staff on a guided tour.
Book a tour
Get a feel for what life is like at Arcare and meet our friendly staff on a guided tour.