In-home support team members
We Match Your Support Worker to Your Needs
After our initial consultation, where we visit to discuss your wishes and get to know you a little better, we’ll match you to a support worker with similar values, background and personality.
You have choice in nominating team members that best suit your needs and personal preferences.
Our hope is that clients and team members develop a trusting and consistent relationship so that a sense of security, belonging, continuity, purpose, fulfilment and significance is felt by all.
To maintain and respect your privacy, all of our in-home support workers wear uniforms with no Arcare logo and their vehicles have no advertising on them.
Nurturing honest, respectful and consistent relationships with clients is the most important thing we do. This is what we call our Relationship-First Approach.
Our research has shown us that the well-being of clients is directly linked to the quality of the relationships they have with the team members who support them.
This commitment to continuity fosters friendship and trust between clients, team members and families.
Qualifications and Experience
Our home care support team members have been carefully selected; are fully qualified in aged care, manual handling and level 2 first aid; and have reference and police checks.
We employ great people from over 20 cultures, providing that added level of comfort that comes from knowing the language and customs of older members of the community not born in Australia.
Our Care Consultants will initially visit and meet with you in a consultation to discuss how we can help and support you. They will work closely with you to develop your personalised support plan as part of your government-funded home care package.
All of our Care Consultants are tertiary qualified in healthcare. This enables them to provide a superior level of guidance and support so you can continue enjoying your home, your lifestyle and community for as long as you like.
They manage and coordinate all aspects of your support plan.