Arcare Home Care Packages
Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home. The Australian Government subsidises the cost of home support services that you can receive in the comfort of your own home. What you need to pay depends on your services and in some cases, your financial situation.
Asking for help doesn’t mean losing your independence; it’s quite the opposite. Getting a little help with daily activities means you can stay independent in your own home for longer. In fact, help at home looks different for different people. It may mean getting help with shopping and cooking. Or it could be receiving personal care to bath, dress, and get in and out of bed. It may even mean getting modifications to improve your safety and movement around the house. little support can lead to a much better life.
Services to stay well and independent
|Personal care||Help with showering, self-care, hygiene and grooming|
|Nursing||Wound management or help with medicines|
|Allied health and therapy services||Health and therapy services e.g. podiatry, physiotherapy, and occupational therapy|
|Specialised support||Help for people with a particular condition e.g. vision, dementia|
|Meal preparation and diet||Help with feeding, meal preparation, and using eating utensils|
Services to be safe at home
|Domestic assistance||Help with basic chores around the house|
|Home maintenance||Help with keeping home and garden safe|
|Home modifications||Changes to home to improve safety and access e.g. ramps and rails|
|Goods, equipment and assistive technology||Items to help get around or adapt e.g. walking frame, shower chair|
Services to interact with own community
|Transport||Community transport, transport to GP|
|Social support||Social activities in a community-based group setting or accompanied activities|
There are four levels of Home Care Packages with different funding amounts, from basic support needs through to high care needs. The level is assigned based on individual needs.
|Package level||Level of care needs|
|Level 1||Basic care needs – approximately $8,750 a year|
|Level 2||Low care needs – approximately $15,250 a year|
|Level 3||Intermediate care needs – approximately $33,500 a year|
|Level 4||High care needs – approximately $50,750 a year|
We offer to organise a comprehensive Clinical Assessment for all Level 3 and Level 4 HCP clients as part of the package.
You’re expected to contribute to the cost of your care if you can afford it. Your contribution is made up of three types of fees:
We may adjust the schedule of fees on an annual basis.
- Basic daily fee
We do not charge a daily fee. There are no hidden costs.
- Income-tested care fee
Some people may also have to pay an income-tested care fee. Whether you pay it, and how much of it you pay, is determined through a formal income assessment from the Department of Human Services. If you have to pay this fee, there are annual and lifetime limits on how much you can be asked to pay.
- Additional fees
Any other amount you have agreed to pay for extra care and services that wouldn’t otherwise be covered by your Home Care Package.
Government-funded aged care services are regulated by the Australian Government, and the cost of these services is subsidised to make the help you need more affordable. You will need an assessment of your care needs to find out if you are eligible to access these services.
Private aged care services are not subsidised or regulated by the Australian Government. You will have to pay the full cost to access these services, whatever your care needs or financial situation.
Rights and responsibilities
You have a right to receive high quality care and services and to always be treated with respect and dignity.
These rights and more are protected by the Charter of Aged Care Rights. The Charter provides the same rights to all consumers.
It is a good idea for you and those involved in your care to familiarise yourself with your rights. Arcare Home Care is committed to comply with the Charter.
National Disability Insurance Scheme (NDIS)
Arcare Home Care (AHC) aims to deliver services and supports to National Disability Insurance Scheme (NDIS) participants in a way that maintains the rights, standards and principles underpinning the NDIS to comply with the NDIS (Provider Registration and Practice Standards) Rules 2018 under the NDIS Act 2013. We are committed to the NDIS evidence-based framework of Zero Tolerance to raise and respond to any deviation from the human rights of people using disability services. We maintain a trained workforce, and keep records of all relevant workers, screening and ensuring valid clearance. We have a governance system which oversees effective complaints and incident management systems.
Arcare Home Care has been registered with NDIS and offers service and supports for the following categories in Victoria and Queensland:
Assist – Personal Activities Development-Life Skills
Assist – Personal Activities High Assist – Life Stage, Transition
In order to promote the safety and wellbeing of people with disability, the NDIS Code of Conduct (NDIS Code) has been introduced and applies to all Arcare Home Care and service providers delivering NDIS supports or services, including Personal Support Workers, contractors and volunteers. AHC has appropriate Worker Screening processes and aims to deliver services and supports according to the NDIS Code including:
- Act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.
- Respect the privacy of people with disability.
- Provide supports and services in a safe and competent manner with care and skill.
- Act with integrity, honesty and transparency.
- Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.
- Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.
- Take all reasonable steps to prevent and respond to sexual misconduct.
More Information about NDIS:
NDIS Code of Conduct
NDIS Code of Conduct – Summary for workers