Amenities

We custom build all our new residences with an experienced and comprehensive building team that specialises in residential aged care construction. By integrating this team with our operational team, a cohesive approach to the future development of our residences ensures significant control is exercised over the design, construction cost, timing, and quality of the finished product.

This means that we build our residences to a consistently high standard and the building resources are directed to maximising the comfort and benefits for our residents. We have employed a full time Refurbishment Manager who is progressively updating our older residences to our required standard to meet future care and lifestyle needs.

In 2013 the group’s architect undertook an extensive review of the design and construction of all Arcare’s existing residences.

The purpose of the review was to identify areas of existing building design that could be improved to give greater amenity for our residents, greater operational efficiencies to allow our staff to perform at their optimum and to improve our environmental footprint in an endeavour to reduce operational costs.

This project took 12 months and involved redesigning every aspect of the built form. As a result, Arcare now has a comprehensive “Master Brief” which controls every aspect of new building design and ensures consistent quality outcomes for each new residence.

Every new residence follows the Master Brief to ensure enhanced resident amenity by way of giving all residents greater access to beautifully landscaped courtyards and/or balconies with views.

We conduct post-occupancy evaluations of our new residences, and our building team ensures that any maintenance issues arising from this are addressed in an effective and timely manner in the initial 12 months post construction. This is complemented by our robust ongoing and preventative maintenance programs that are underpinned by our electronic Essential Safety Inspection System (ESIS). The ESIS program provides the following benefits:

• Management of Service Agreements with firms that service and maintain essential equipment and systems. This covers the review and renewal of agreements, managing the police checks and insurance requirements with automatic reminders when these are to be renewed.
• Management of preventative and reactive maintenance with accurate and on time management of maintenance tasks and visual alerts to overdue or urgent items.
• Accurate and timely tracking of call outs and reports that provide identification of evidence of any ongoing issues with equipment that may require replacement before they create problems.

At Arcare, every residence begins with understanding the local community. As Lin, our Head of Design, explains: “The first step is to understand the neighbourhood, understand the community. What is the culture embedded in the community and what does the community need?”

This thoughtful approach ensures each Arcare Aged Care community across VIC, NSW, ACT and QLD is designed to foster connection, comfort and a true sense of belonging. Watch the video to see how our Beautiful Residences come to life.