Our relationship first approach is at the heart of what we do at @Arcare Aged Care. Just ask Christine Reynolds, Administration Assistant/Receptionist at Arcare Glenhaven in New South Whales. Christine shares fond moments with a residents and team members and offers some advice for working in aged care.
What is your role at Arcare?
Administration Assistant/Receptionist at Arcare Glenhaven
How long have you been working at Arcare?
4 and half years
What do you enjoy about your role?
Clients and families, the fact that I’m giving back. I see it as my grandparents and parents raised me so it’s my turn/our turn to help them and look after them.
What do you love about Arcare and working in Aged Care?
Having the relationship I am able to have and build with clients and families, being able to make a difference even if it’s just making someone smile.
What are your favourite stories of working at your residence / with your team / with a client?
I have a few clients, but one in particular always makes the effort to come by reception same time every morning to blow kisses and say good morning and just to tell me to have a good day. Her stories about her family and culture, I love hearing about all their history and how they use to do everything compared to now.
What tips or advice would you give to someone looking to work in Aged Care?
You need penitence, and to listen. Always take a second out of your day to ask them how they are going, it makes such a difference.
What are your hobbies? What do you enjoy doing outside of work?
Photography, drawing, painting, colouring, going to the beach, long random drives, exploring new cafes and food.
Do you have anything else you would like to share?
I am truly grateful for everything over the past 4 and half years I couldn’t think of a better place to call my second home, having the privilege to work across Kanwal, Glenhaven, Oatlands and Warriewood I’m truly grateful for my Arcare family, the staff, clients and families make it all worthwhile.