16 December 2021

People of Arcare – Natalie Smith

Today we speak with General Services Manager for Arcare Parkwood about connecting with residents.

With an attitude that’s hard to beat, Natalie has a spark that we want to understand more. Read the full interview below!



  • What is your name, role and Arcare residence? How long have you worked at said residence? Natalie Smith, General Services Manager, Parkwood. 2 years & 3 months.


  • What’s your journey at Arcare, have you started in one role and transitioned to another?
    Came to Arcare from the hotel industry so it’s been a huge learning curve but very rewarding.


  • What do you enjoy about your role and working in aged care?
    I enjoy getting to know the residents and making sure they have a beautiful home to live in. Working in aged care has shown me that doing just the little things for residents can make a big difference in their lives.


  • What is a memorable moment or story you recall working at your residence with either a resident or a team member?
    Sharing my birthday with our 95 year old resident Mary and having a little party with her family and other residents.


  • What pearls of wisdom or words of encouragement do you live by?
    Every day may not be good, but there’s something good in every day.


  • What hobbies or interests do you have outside of work?
    I love Baking outside of work!
  • What would you tell future aged care workers?
    Brace yourself and enjoy the ride 😊