March 26, 2020
For clients Snow and Nellie, being with their family is an important part of their lives.
So, during this preventative lockdown period, they have had to work out different ways to stay connected to their loved ones.
In celebration of their daughter’s 50th birthday, Snow and Nellie had bought two brand new cars for their two daughters.
As a surprise, the car dealer was able to bring the bright yellow cars to the Arcare Parkwood residence.
To ensure the social distancing rule was adhered to, clients remained on the balcony while the dealer presented the cars to Snow and Nellie’s daughters.
Lifestyle Co-ordinator Tadeja also brought out balloons and birthday signs for everyone, while they loudly sang Happy Birthday when the birthday girl arrived.
Besides special visits from car dealers, we are exploring other innovative ways to ensure the clients stay connected to their families while keeping our distance.
For example, clients can keep up to date with their families through letters, phone calls, the Arcare App and/or regular video calls using Zoom or Skype.[At the time of publication, Arcare Parkwood was not receiving visitors to the residence (unless with special reason) and was encouraging families to connect to loved ones remotely]
Jamie Loh is Arcare's Community Marketing Officer for Queensland. Jamie joined the Arcare team in mid 2019, stepping straight into her responsibilities which include communications with the broader community, community engagement and internal communications responsibilities. Jamie is a firm advocate for consistent communications and engaging ideas to help bridge the gap between those living in aged care residences and the wider communities. Jamie utilises a diverse array of strategies to help improve messaging and boost brand awareness and is always advocating for new methods of communicating in different strategies and mediums. Jamie has worked with Brisbane's top Public Relations firms and participated in an intensive language program in Tokyo, Japan.