What became clear throughout our extensive conversations with stakeholders during the values exploration in 2012 was that everyone’s most treasured stories and experiences were set in the context of relationships. In 2013 we joined with stakeholders to create a relationship-focused model of care that would reflect the centrality of relationships in all of our lives.
This approach to supporting our most vulnerable citizens ensures that we value the development and deepening of interdependent relationships between residents, clients, employees, volunteers and family members above all else. This is why we’re committed to nurturing the physical, emotional and spiritual well-being of everyone involved.
Central to our new Relationship-First Approach is the philosophical shift from treating old age as a sickness to celebrating longevity by nurturing the mind, body, spirit and continued growth of those entrusted with us. Our employees are encouraged to continually reflect on how their own day-to-day thoughts and actions might contribute to this strength-based approach to celebrating and supporting old age.
Our Relationship-First Approach has been praised and celebrated by leading aged care experts as being at the forefront of elder-care globally. It has been published and filmed, and we are regularly invited to talk about it at national and international conferences.
We used the Senses-framework to operationalise our new approach (adapted from Nolan, Davies, Brown, & Keady, 2006). Read more about how the well-being of everyone is supported through the six senses.