The power of relationships
Clients and team members in our aged care residences are the benefactors of the generosity of our local communities. Read their heart-warming stories here.
Arcare Helensvale St James
In the recent weeks, clients at Arcare Helensvale St James have received a number of kind gifts and donations from the local community.
Suzanne Bish, the Community Development Officer from Queensland Community Care Network Inc (QCCN) partnered with Arcare St James for a wonderful surprise from the primary school students at Kruger State School.
The students submitted their creative works of art to help spread some joy to clients in aged care residences, especially during these difficult times.
And upon receiving these drawings, the clients had a big smile on their faces!
‘How excellent! These children are very talented!’ Pamela commented.
The clients have already written a thank you card in return to show the students their appreciation.
‘Thank you for your kind thoughts, I think it’s wonderful how the young ones keep in touch with us old folks,’ wrote Ian Walter in his thank you card.
It was a lovely Mother’s Day at Arcare Caboolture as we had visits from families and a donation of flowers from our volunteer.
Sandra, our lovely volunteer who grows all kinds of flowers on her farm, had thoughtfully put together bouquets of flowers for the ladies at the residence.
‘These flowers are so beautiful! Thank you Sandra, you make us all feel so special,’ a client said.
Arcare North Shore
An extraordinary act of kindness was demonstrated by a Townsville local to the community at Arcare North Shore.
Belinda Smith who is a part-time florist in the city, put together a number of lovely gifts for the clients.
Consisting of personal towels, notepads and some sweets, clients were absolutely delighted to receive this thoughtful gift and just in time for Mother’s Day too.
‘This makes me so happy! I feel like she’s part of my family,’ a client commented.
From the bottom of our hearts, the Arcare North Shore community would like to thank Belinda for her kindness and generosity.
‘It’s wonderful to see the community coming together like this and for Belinda to be thinking of the clients during Mother’s Day. It means a lot to us and the clients to feel part of the community,’ Lifestyle Co-ordinator Tracey said.
Arcare North Shore
Clients of Arcare North Shore were treated to a musical afternoon, thanks to the lovely talent of students from St Anthony’s Catholic College.
The students have been practicing for a live concert performance at the residence however due to the precautionary lockdown, the school decided to go ahead with a virtual version of their performance.
Featuring music from the violin, cello, piano and even a singing duo, the melodic tunes of St Anthony’s Catholic College echoed down the hallways.
‘Oh, that was amazing!’ Joyce Bioletti said.
Arcare North Shore
Rock-hunting has fast become a favourite pastime of many families in North Shore.
Children have taken it upon themselves to paint and decorate rocks and then hide them along popular walking tracks.
A family in North Shore reached out the community of Arcare North Shore, informing us that the children wanted to include the clients of Arcare North Shore in this popular activity.
So they painted rocks for the clients to display and place in their own garden in the residence.
The clients enjoyed hiding the rocks around the residence and being part of the community initiative.
During this time of preventative lockdown, the clients at Arcare Oatlands have been missing their weekly visits from our little pre-school friends at Headstart Early Learning Oatlands. So they decided to become pen pals!
The Lifestyle team thought it would be a great idea to create a Book of Memories and write notes to the children.
In return, the children have drawn beautiful pictures and written notes on the back for the clients, who were delighted to receive the gorgeous messages.
‘This is just precious; I miss them so much!’ Doreen said.
The joy and laughter the young children’s letters and pictures bring to the clients is beautiful to witness.
We look forward to sending more notes back and forth with the children and to ensure this beautiful connection is not lost.
‘I can’t wait to see their happy faces again and give them a big hug,’ Nancy shared.
Recently, a local boy named Mitchel and his mum dropped off a bag full of drawings to the Arcare Kanwal team.
The children from a local school also sent us a package full of letters from their students aged 4-6yrs old. Each letter had a drawing and a short note attached to it written by the children.
The clients were very touched by these kind gestures and it showed us that a simple gesture like writing a letter can brighten someone else’s day.
Local community member, Michelle reached out to the Arcare Caulfield residence to see how she could brighten up the community’s day.
Michelle doesn’t have a loved one in care at Arcare, however living in the local area, she heard about Arcare’s precautionary lockdown, and she was determined to do something personal and thoughtful for the community during this difficult time.
Michelle and her daughter, Jada spent about 8 hours day for 5 days, hand crafting 108 special, unique and colourful cards, which would later be individually gifted to each client. Michelle and Jada also included a large box of chocolates with each card; a comfort of a different kind.
Michelle hopes that her cards will help brighten the day of each client and make them feel connected to the wider community.
Michelle wants all the clients at Arcare Caulfield to know that each card was made with love and kindness
Arcare St James
Arcare Helensvale St James recently received an anonymous donation of flowers and Lifestyle Coordinator Adel has nicknamed the mysterious donors ‘Flower Angels’. To make the most of the beautiful, fresh pink and white roses, they organised an impromptu flower arranging class. We will definitely cherish this lovely gesture from the anonymous donor and look back on their kindness.
Arcare Maroochydore – Surprise call from local BIG W
The team at Arcare Maroochydore received a call from the local BIG W, informing them they could drop by the store and pick up any craft items for free!
Lifestyle Coordinator Kerry set out to the store to stock up on wool, colouring books and more!
‘With so many activities to choose from, I’m gonna be busy during the lockdown!’ a client commented.
This was a wonderful example of community spirit as the local community comes together during these difficult times.
‘When we first got the call, we were very surprised. It really made our day,’ Kerry said.
Residence Manager Radhika was also very glad to see this gesture of kindness saying, ‘It’s very nice that BIG W was thinking of the clients, we know they will appreciate the gifts.’
Arcare Helensvale St James
Clients and team members at Arcare Helensvale St James received a lovely surprise when local cards store Uniikki Australia donated a large bundle of greeting cards.
With her colourful greeting cards, Maija hopes to share some positivity and joy with clients and team members during the preventative lockdown period.
‘It is such a heartwarming and generous gesture from Maija. These cards will not only make the clients smile but whoever is receiving it as well,’ Lifestyle Coordinator Adel said.
Arcare Nirvana Avenue – neighbourhood creations
The clients at Arcare Nirvana Avenue had been noticing their neighbours were out exercising and walking past the residence throughout the day.
The Lifestyle Coordinator Delia thought it’d be a good idea to put a sign out the front asking their neighbours, in particular the kids, if they’d like to do an “isolation creation” for the clients. Delia put a box outside, with a teddy on the top, and has been collecting all of the creations to put on a board at the reception area.
The clients have been delighted by the response from their neighbours, and some clients expressing “This brings me joy” and “I love this, there’s just so much happiness”.
Arcare Pimpama – Feeding the frontline
Team members at Arcare Pimpama recently received a delightfully delicious surprise at the residence when Domino’s Pizza dropped off some of their pizzas.
Team members were very thankful for the pizzas that lifted their spirits and filled their bellies.
‘Thank you, thank you so much for the pizza!’ team members responded with gratitude during their lunch break.
This surprise was put together by Phillip Sheen, Head of Purchasing at Domino’s Pizza, as his mother is a client at Arcare Pimpama.
Arcare North Shore – Surprise care packs from local BIG W
Over the past few years in Townsville, we have seen the kindness of its people and local businesses come together in times of need.
Today, Arcare North Shore received such kindness during the preventative lockdown period.
In a surprise appearance, BIG W had dropped off a number of care packs for clients and team members at Arcare North Shore.
Clients and team members were all overwhelmed by their genuine kindness and generosity.
From pencils, hand creams and beauty products to wool and activity packs, there was something in there for everyone.
The beautiful baskets were certainly put together with love as they were loaded with Easter Eggs, providing a little sweet treat for clients just in time for the Easter weekend.
It was also a lovely surprise for our hardworking team members who remain happy and dedicated to the clients and to their role.
BIG W’s generosity highlights the community spirit here in Northern Queensland and demonstrates to us that we are supported and acknowledged by the local community.
Arcare Templestowe – postcard memories
The team at Arcare Templestowe are continually looking at different ways to incorporate specific activities to support the emotional well-being of the clients.
One of these activities including a simple reminiscence activity that involved using postcards of iconic Melbourne landmarks generously donated by Harper & Charlie. Some of the landmarks included Collins St, Luna Park and the MCG.
The clients selected one of the postcards that they felt a connection to, and wrote one of their favourite memories down on the other side of the postcard. Everyone had a lovely afternoon sharing their special memories of times gone by.
Arcare Caulfield – flower power
The clients at Arcare Caulfield received a generous donation from Rachel’s (a client) daughter and 14 other florists.
As part of the donation, five Koala Kids volunteers traveled to seven different flower growers in Monbulk to collect the flowers, which would’ve been discarded otherwise. They delivered them over two days to the 15 florists to prepare the donations to various hospitals and aged care residences.
The clients did some flower arranging and placed the vases throughout the residence, with each area smelling lovely. Thank you so much Koala Kids and Flowers Victoria for this beautiful surprise.
Arcare Caboolture – writing and receiving letters
Upon receiving the letters, the clients were quick to respond as they set out to write back to them.
The clients enjoy receiving mail, reading the sweet messages and admiring the pretty colourings they sent.
Arcare Point Lonsdale – drawing gifts
The clients at Arcare Point Lonsdale received some special gifts from their young neighbours. The gifts were some drawings that they hoped would bring the clients joy during the preventative lockdown.
Edna and Lucy loved the drawings and appreciated the effort their neighbours went to drawing the pictures.
Arcare North Lakes – drawings and letters
The young children were hoping to send drawings and letters to the clients and team members to cheer them up.
Their colourful drawings and sweet messages brought a smile to everyone’s faces!
Arcare Keysborough – blanket donations
Amy, the cat pet therapy volunteer, has kindly donated some blankets to the clients at Arcare Keysborough due to the colder weather now on its way. Amy generously donates these blankets each year.
Sylvia, Noeline and Maureen were all very happy with the blankets they received. Sylvia loved all of the bright colours on the blanket she received.
Arcare Parkinson – Bright Start Childcare Centre
The children from Bright Start Childcare Centre who we visit each month have been missing the Arcare Parkinson clients. So, they did some paintings for us, including some lovely words. The ladies were so happy to see the pictures that it bought such big smiles to their faces. Client Ivy couldn’t believe that they had done that just for her!
Arcare Malvern East – portraits and donations
Two of the clients at Arcare Malvern East recently received some portrait drawings from some children who live nearby, and see the clients walking around the block prior to the preventative lockdown.
Ann and Alan were very happy and impressed with the drawings that they received, and appreciated the kind gesture from their neighbours.
Ann loves to spend her time knitting and crocheting for the various charities that are organised at Arcare Malvern East. Some of her recent donations included some blankets and pouches for the animals hurt in the Australian bushfires. The donations were delivered to the Wildlife Warriors and they appreciated Ann’s kind and caring gesture.
Arcare Slacks Creek – a slice of goodwill from Domino’s Pizza
As team members at Arcare Slacks Creek set off to work another shift during the preventative lockdown period, many of the clients are grateful to them for continuing to take care of their everyday needs and to ensure life goes on normally for them.
On Friday, the local Domino’s Pizza announced that they would be coming by to drop off a couple of surprise pizzas for the hardworking team members.
Domino’s Pizza has recently announced their new ‘Meals for Seniors’ initiative that will deliver free pizzas for certain areas in lockdown.
The support from them has given the Arcare Slacks Creek team members a boost to their morale and brought smiles to their faces as they dig into the yummy pizzas and garlic bread on their lunch break.